Technical Help & Resources / Troubleshooting - Why is my website offline

Troubleshooting - Why is my website offline


Hosting Service Ended

Before assessing any technical issues, be sure that your hosting is still running.
If you get a webpage showing up that your website is offline when you try to visit it then its likely the service has ended.

You can verify the service end date and the status of your host by contacting us.

Domain Name Configuration

Be sure that your domain name is pointing correctly to one of the IP Addresses shown here:
If it is not pointing to one of these IP addresses it is likely the cause of not being able to see your website.

Web Server Configuration

Verify that your Servers Configuration is correct.
If configured incorrectly it could prevent your server from starting all together.

More Information on troubleshooting your server can be found here: Troubleshooting Website Issues

HTTPS Certificate Setup

If you have just gone through setting up HTTPS for your website be sure that you have followed all the steps correctly.
Be sure that you contacted our Team providing your certificate after confuring your server so we can allow HTTPS connections to your host through our infrastructure.

You can read more about this here: Setting Up HTTPS Certificates